Frequently Asked Questions

How do I make a booking?

The simplest way to make a booking at any time is via our website.  Select the individual cottage and complete the Booking Request Form for a standard 7 day stay.  If you would like a longer or shorter break, complete the Booking Enquiry form.

Alternatively, telephone our Freephone number 0800 0923287 or 01929 480050 to check availability and make a booking or send an email with your requested dates.

When are the changeover days?

Our changeover days are Friday or Saturdays.  You can find which changeover day the cottage has within the cottage description.  There is flexibility with arrival and departure days, out of peak holiday season and over the Christmas/New Year period.

How do I pay the initial booking payment?

You can make a payment by calling our office on 01929 480050 and providing your Credit or Debit card details.  You can send a cheque made payable to Corfe & Purbeck Holidays and send it to 25a West Street, Corfe Castle, Dorset. BH205HA.  In your provisional booking confirmation correspondence you will also find details how to make a bank transfer.

When will I receive my booking confirmation?

You will receive a booking confirmation email or letter when the initial booking payment has been made.  You will then receive a final confirmation email or letter once the remaining balance has been paid.

How do I pay the balance?

The balance of your holiday is payable 8 weeks prior to arrival. You can make a payment by calling our office on 01929 480050 and providing your Credit or Debit card details.  You can send a cheque made payable to Corfe & Purbeck Holidays and send it to 25a West Street, Corfe Castle, Dorset. BH20 5HA.  In your booking confirmation correspondence you will also find details how to make a bank transfer.

Will I receive a reminder to pay the balance?

We will send a reminder email to pay the balance if requested when making the initial payment.  If the payment has not been received 8 weeks prior to your arrival we will send a reminder email.

When will I receive the Property Information, including directions?

After the holiday has been paid in full, you will receive a final confirmation email or letter which will include travel directions to the property.  You will receive a separate email or letter which will include the key safe combination and where the key safe is located.  We ask for your help to ensure the key safe box is secure at all times.

When will I receive keys to my holiday cottage?

All of our properties have their own key safe attached to the property.  You will receive a separate email once the balance has been paid with details of the key safe code and where the key safe is located at the property.  One set of keys will be inside the key safe and another set of keys will be located within the property.  Please advise us as soon as possible if you lose your keys during your stay.

How is the Breakage Security Payment made?

You can send a cheque made payable to Corfe & Purbeck Holidays along with your balance payment, the cheque will be destroyed once you have vacated the cottage and it has been left clean and tidy, with no breakages. Alternatively, once you call to make the final payment, we can hold your payment card details securely on file.  The card details would be destroyed once you have vacated the cottage and it has been left clean and tidy, with no breakages.

If you make the final payment by bank transfer, you can either pay the additional £200.00 breakage security payment, which will be refunded to you once you have vacated the cottage and it has been left clean and tidy, with no breakages or you can telephone 01929 480050 with your credit/debit card, which will be destroyed once you have vacated the cottage and it has been left clean and tidy, with no breakages.

What supplies will be provided?

For your arrival we supply: Tea, Coffee, Sugar, Milk and Toilet Rolls enough to get your holiday started.  There will also be washing up liquid, dishwasher tablets, 2 tea towels, and a supply of general cleaning products.  You can arrange for a home delivery from many local supermarkets.  We can advise which supermarkets deliver to the area.

What happens if something gets damaged at the property?

In accordance with our Conditions of Booking, we explain how a breakage security payment of £200.00 is required.  We expect a certain amount of wear and tear is inevitable and this applies to the odd smashed glass or chipped plate.  However, if something does get damaged whilst you are staying at the property, please inform our office at the earliest opportunity so it can be fixed or replaced.  It will then be at our discretion depending on breakages/damages if we make a deduction from your breakage security deposit.  We would be happy to clarify this in more detail if you have any queries and wish to call our office.

What time can I arrive and depart the property?

Arrival and departure times for your holiday property will be given in your confirmation email which you will receive once payment has been made.  Arrival time is generally after 3.30pm and departure time is usually before 10.00 am. There is, sometimes, flexibility with arrival and departure times.  Please enquire prior to your arrival.

Do we need to clean the property before we leave?

We ask that the property is left tidy.  If furniture has been moved during your stay we ask for it be returned to its original position.

What shall I do if there is a problem upon arrival and during our stay?

If you have a problem upon arrival at your property or during your stay, please do not hesitate to call our office on 01929 480050 during normal office hours.  We will endeavour to resolve any issues as promptly as possible.  You will be provided with an emergency contact number where you will be able obtain assistance at all times, including out of office hours.   We would prefer you to advise us of any problems so we are able to resolve issues during your stay.

What happens if there is an emergency during our stay?

With your key code email you will be provided with a 24 hour emergency contact number in case of an emergency or problem.

Should I take out Holiday Insurance?

In accordance with our Conditions of Booking, you will be charged for your holiday if you need to cancel, so it may in your interest to have insurance for your holiday.  We do not provide Holiday Insurance, but we can supply details of Companies offering Holiday Insurance.

Can I provide feedback on my holiday?

Shortly after your holiday you will receive an email which will give you the opportunity to provide us with your feedback for the property you stayed in.

Can I book for the following year?

You can reserve a cottage for the following year.  Pricing is normally confirmed in September, when we will contact you and ask for payment of the initial booking payment to confirm your provisional booking.  If for some reason your holiday cottage is not going to be available for the following year, we will contact you as soon as possible.

If your questions have not been answered in this section, we would be happy to assist further if you telephone our office on 01929 480050 or email us at info@corfeandpurbeckholidays.com

SELF CATERING HOLIDAY COTTAGES IN DORSET

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Corfe and Purbeck Holidays. 25A West Street, Corfe Castle, Dorset BH20 5HA. UK

UK Telephone 01929 480 050   |   Outside UK +44 (0)1929 480 050   |   Email info@corfeandpurbeckholidays.com

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